I would advise Bob to make more time for training employees himself. It's important to take the time to spend getting to know your employees. There should be a level of respect developed to where the employees can express loyalty to the business. I feel like when there is a good relationship between the business and the employee, the employee will not just leave and let down the business. Also, the "top guy" is usually in their position for a reason-- they usually have the most experience or best knowledge about anything going on in the business. Therefore, they would probably be the best judge of how to work with a new employee.
"Often, the performance of marginal employees improves at the same time new employees are socialized." -Managing Hospitality Human Resources, pg.183
2. How unique do you believe Bob Borich's current situation is?
Honestly, I believe that more than just a few companies experience this same situation, if not ALL. It's very common for a business to take a fall when it comes to hiring new employees because that helps them to shape and narrow down to great employees. Once these falls have been taken, usually a business is able to learn from their mistakes and build from there. In order to prevent future mistakes is to make them now.
"There is no single best way to socialize employees. Managers must choose from a variety of socialization approaches and decide which are best for the company and its employees." -Managing Hospitality Human Resources, pg.181
3. What parts of orientation should be turned over to employees to conduct?
Parts of orientation such as learning the menu, cleaning standards, closing duties and food interpretation are all okay to turn over to employs to conduct. Employees must always be introduced to all aspects of the business and by the right guidance.
"New employees also must be introduced to the values, norms, and behaviors consistent with success in the organization." -Managing Hospitality Human Resources, pg.177
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